Return policy

Returns

All the buyers who purchase our product/products from our website comes under our terms and conditions stated by our company. Buyer agrees with all of our refund/return policies and instructions which are below

Our policy lasts 30 days. If 30 days have gone by since your purchase delivered, unfortunately we can’t offer you a refund or exchange unless we confirm the returned tracking provided by the customer. To initiate your return/refund OR if you have any concern about product's quality (if you find product is unacceptable), you firstly must write us on sales@baelwellness.com to check if your item is eligible for return/refund. We treat the package as abandoned if it will be shipped directly without our knowledge and approval. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase and valid tracking number of the returned item/items.

There are certain situations where only partial refunds are granted (if applicable) 

• Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (Restocking fees 10% to 20% depends upon the condition of the returned item)

• If a product has been sold in any Promotional Program such as (but not limited to) free shipping, coupon discount etc.

Refunds (if applicable)

Once your return is received and inspected and if it is approved by our returns department then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet once we confirmed, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@baelwellness.com. 

If you feel that you have ordered multiple items and have received less, to proceed further, we have to have the item's package photos and the label's photo on the package. Without that we would not able to proceed further and help you out.Without necessary documentation, we can't proceed towards resend/refund.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Bulk Order

If your order is more than 5 lbs there would be small handling/inspection/moving fees would be debited from the total refund amount.

Exchanges (if applicable)
We only replace items if they are defective or damaged after our verification. If you need to exchange it for the same item, send us an email at sales@baelwellness.com 

If customer feels product has any defect or damage or not in condition to accept, he/she must contact our customer support through email sales@baelwellness, our team would do the best to resolve the issue if case is genuine. 

For every exchange of a product, there would be processing fee ($4.99 per item) according to the total value of the order.

Missing item/items

If customer claims missing item after delivery, proper documentation with photo or proof of evidence must be provided as needed by our support team. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you need to email for the return address to our email id sales@baelwellness.com.

Customer will be responsible for paying for your own shipping costs for returning your purchased item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If customer has any shipping delivery issues/concerns after the item has been shipped/fulfilled, he/she can always refuse the delivery of the item with company's approval.

Please note that after customer refuse the delivery, we will initiate refund once we receive the item and inspecting the item's condition.

Depending on where you live and what period of time of the year, the time it may take to reach you may vary, in that case company will not able to accept the return or issue the refund under these circumstances or reason. Our "3 days expedited" policy is Not promised for some circumstances and services and carriers. We preserve the right to decide the carrier and its service. Product would not be acceptable for return/refund once it has not been refused if customer has shipping service issues. Customer will not be able to dispute with the shipping service as if he/she has not refused the delivery.

While we make all attempts to ship the product as highlighted on our website, in the events that are beyond our control such as (but not limited to) logistic log jam, carrier delays, weather, port congestions, riots etc. the policy is voided.

It customer refuses or rejects the delivery without our company's approval, the processing charge of the item/items would be applied.

If you are shipping an item over $10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At all above listed circumstances and the other customer accepts if he/she purchases from Bael Wellness Inc., by placing an order customer agrees the clauses mentioned in our policy.